Physical Products

Where Is My Order?

Order Processing & Shipping Thank you for your order! Here's everything you need to know about where your order is and what to expect. Step 1: Check Your Processing Window All orders go through a processing period of up to 14 business days before they are shipped. This is separate from the shipping/transit time shown at checkout. If your order was placed recently and hasn't shipped yet, it is likely still being processed. This is completely normal — please allow the full processing window before reaching out. Note: Paying for expedited shipping speeds up transit time after your order ships. It does not reduce the processing period. Step 2: Look for Your Tracking Email Once your order ships, you'll receive a shipping confirmation email with a tracking number. Check your spam or promotions folder if you don't see it in your inbox. You can also track your order directly through the carrier using the tracking number provided. Step 3: Still No Update? If your processing window has passed and you haven't received a shipping confirmation, please contact us and we'll look into it right away. 📧 support@themanifestationdoll.com Please include your order number so we can assist you as quickly as possible.

Processing Time vs. Shipping Time: What's the Difference?

Processing Time vs. Shipping Time One of the most common points of confusion for new customers is the difference between processing time and shipping time. Here's a clear breakdown of both. Processing Time Processing time is the period between when you place your order and when it is handed off to the carrier for shipment. - Processing takes up to 14 business days - This time covers order preparation, packing, and fulfillment - Your order has not yet shipped during this window — no tracking number will be available yet - This applies to all orders regardless of the shipping method selected Shipping Time (Transit Time) Shipping time (also called transit time) is how long it takes the carrier to deliver your package after it has shipped. - This is the estimate shown at checkout (e.g., "5–7 business days") - It begins only after your order has been processed and picked up by the carrier - You'll receive a tracking number by email once your order ships Example Timeline | Event | Timeframe | |---|---| | Order placed | Day 0 | | Order processed & shipped | Up to 14 business days later | | Delivery (domestic) | 5–14 business days after shipment | Why Does Processing Take Up to 14 Business Days? Our products are prepared with care and intention. Many items are handcrafted or prepared in smaller batches, which means we take the time needed to ensure every order goes out at the right time. Questions? If your order has been processing for longer than 14 business days, please reach out and we'll look into it. 📧 support@themanifestationdoll.com Include your order number for the fastest response.

Refunds & Order Cancellations

Refunds & Order Cancellations If you need to cancel an order or request a refund, please read below to understand our policy and how to reach us. Order Cancellations If you'd like to cancel your order, please contact us as soon as possible after placing it. 📧 support@themanifestationdoll.com - Cancellations can typically be accommodated before your order enters fulfillment - Once an order has been processed and shipped, it can no longer be cancelled - Please include your order number in your message so we can act quickly Refunds Refund eligibility depends on the type of order: Before shipment (physical products): If your physical order has not yet shipped, we may be able to cancel and issue a refund. Please contact us right away. After shipment (physical products): Once an order has shipped, we are generally unable to issue a refund. If there is an issue with your order (damaged item, wrong item received, etc.), please reach out and we'll do our best to make it right. Digital Products — No Refunds or Cancellations All sales on digital products are final. We do not offer refunds or cancellations on any digital purchases for any reason. This includes e-books, PDFs, workbooks, spells, intake forms, and any other downloadable content. The reason for this policy is simple: digital products are delivered instantly to your email at the time of purchase. Because you receive the product immediately and it cannot be returned, we are unable to process refunds or cancellations once the order is placed. Please make sure you are certain about your purchase before completing checkout. Something Wrong with Your Physical Order? If your order arrived damaged, incorrect, or with something missing, please contact us within 7 days of delivery and include: - Your order number - A description of the issue - A photo if applicable We'll work with you to find the best resolution. 📧 support@themanifestationdoll.com