Packages Marked as Delivered or Lost Packages
Packages Marked as Delivered
If your tracking shows your package has been marked as "Delivered" but you have not physically received it, please note the following:
USPS may mark a package as delivered up to 2 business days before actual delivery. This is a known carrier practice and occurs when packages are pre-scanned before being loaded for final delivery. We experience this regularly and it is not cause for alarm.
Please check all delivery locations at your address:
- Front door, back door, and side entrances
- Porches, mailbox, and parcel lockers
- With any household members or neighbors
If your package has not arrived within 2 business days of the "Delivered" status, you must contact the carrier directly using your tracking number. The carrier is the only party that can investigate the whereabouts of a package once it is marked as delivered.
We do not have access to carrier delivery routes, GPS data, or driver information. Once a package leaves our facility, all delivery logistics are managed exclusively by the carrier. We are unable to open delivery investigations, file missing package claims with the carrier on your behalf, or issue refunds for packages the carrier has marked as delivered.
If the carrier confirms the package is lost after their investigation, please contact us with the carrier's case number or written confirmation and we will work with you on next steps.
Lost Packages
If your tracking has not updated for an extended period or your package appears to be lost in transit, you must contact the shipping carrier directly to open an investigation. We are unable to locate, reroute, or retrieve packages once they are in the carrier's possession.
The carrier is the only party with access to scan data, route information, and delivery confirmation details. Filing directly with them is the fastest path to a resolution.
If the carrier confirms your package is lost and provides a case number or written confirmation, please submit a support ticket at support.themanifestationdoll.com with that documentation, and we will assist you from there.